Changelog

Insurance claim workflows are now accessible directly within the consultation view. Veterinarians can initiate and manage insurance claims without leaving the consultation, streamlining the billing process for insured patients.

The redesigned consultation experience continues to expand with new capabilities: integrated email and SMS communication, insurance claim workflows, clinical notes PDF printing, AI Scribe improvements, and consultation summary data available directly in the invoice sidebar. These changes bring more of the daily clinical workflow into a single, modern interface.

Automated and recurring payment failures now display human-readable reasons instead of technical error codes. This makes it easier for staff to understand why a payment failed and take appropriate action.

New company registration forms now support production animal and farm-specific fields. The farmer and production animal checkboxes have been combined for a cleaner workflow, and the Country Parish Holding (CPH) number has been moved to the Farm card where it belongs.

The Lähitapiola insurance integration has been migrated to the new production system. Improvements include streamlined claim workflows, the ability to send decision messages while marking matters complete, and better display of clinic names in the insurance portal.

You can now send images and media attachments via MMS in client communications. This includes support for sending MMS in direct messages, thread replies, and message resends — giving your team richer ways to communicate with pet owners.

Fixed missing print buttons in single consultation note views and resolved a template rendering error caused by the placeholder library. Clinical notes printing now works reliably across all views.

Stock imports now support undo. If you import items from a file and notice an issue, you can reverse the import rather than manually correcting each entry. This saves significant time when handling bulk inventory updates.

The invoice page now displays a consultation summary in the right sidebar, providing contextual information about linked consultations. This gives billing staff quick access to treatment details without leaving the invoice view.

A new comprehensive Payments Report is now available for Provet Pay users. View all payments with summary metrics, filter by date range, payment method, and status, and search across transactions. The report includes a detailed data table with multiple view tabs for quick analysis.

Send emails and SMS messages directly from the consultation view. Client contact details are now displayed in the consultation header with quick-action buttons, streamlining communication without switching screens.

Resolved an issue where AI Scribe was failing on mobile devices. Additionally, auto-logout now correctly detects active AI Scribe recording sessions and will not interrupt them.

Swedish clinics can now look up client information via Ratsit directly from the registration form. A search button appears next to the ID number or phone field, allowing staff to auto-populate client details from the national registry.

Search results now prioritize active clients and patients over archived or deceased records. When multiple records share similar names, active ones appear first — reducing the time spent scrolling past inactive records.

Client records now support multiple phone numbers and email addresses. Each entry can have a description and one can be marked as the default for communications, giving clinics more flexibility in managing client contact preferences.

Fixed issues with automatic invoice emails sending with blank subjects when the department setting was empty. Also resolved problems with Receipt.pdf attachments not being included in payment confirmation emails.

Veterinarians can now use a client's health plan subscriptions directly during consultations. Apply health plan benefits to consultation items without navigating away from the treatment workflow.

Italian market users can now generate tax codes (Codice Fiscale) directly from the client registration form. When the invoice country is set to Italy, a generator tool appears next to the ID number field, calculating the code from client details.

The fiscal registration system now detects and prevents duplicate invoice and payment registrations. If a registration request matches an already-processed transaction, it skips the duplicate instead of creating a second entry.

Previous diagnosis counts now only include confirmed final diagnoses, excluding suspected ones. The historical clinical notes section is also hidden when a patient has no prior entries, reducing visual clutter.

Print clinical notes directly from consultations as formatted PDF documents. The print button is now available in both the consultation notes list and individual note views, making it easy to generate paper records when needed.

Change the assigned veterinarian at both the invoice level and individual item level on finalized invoices. This gives billing staff the flexibility to correct or reassign veterinarian attribution after an invoice has been completed.

The Pricing Hub now includes all pricing-related fields such as handling fees, injection fees, and minimum charges. These fields are automatically propagated to local departments, ensuring consistent pricing across your organization.

Multiple fixes to the stock import from file feature: imports now correctly match active catalog items instead of archived duplicates, single category values are handled properly, and category defaults apply correctly. Item action buttons are also disabled during propagation to prevent conflicts.

Several fixes to central item management: the review step now correctly detects changes to inline fields like alternative prices and withdrawal periods, vaccine field propagation information is displayed accurately, and validation error recovery no longer hides pending changes.

Fixed incorrect cost calculations on estimates when discounts were configured but not yet active. Estimates now accurately reflect pricing regardless of discount activation status.

The Provet Patient Portal is now live in Finland. Pet owners can book appointments online, view upcoming visits, access vaccination records, and manage their pets' care through a dedicated self-service portal. This launch represents a major milestone in Provet's digital pet owner experience.

Fixed the order sending confirmation dialog that was hanging indefinitely with a loading spinner. Also improved laboratory result parsing to correctly handle reference ranges that only have an upper or lower bound.

Client balance information is now visible when hovering over a client's name in search results. This restores a frequently requested feature that allows staff to quickly check outstanding balances without opening the full client record.

Payment receipts are now automatically delivered to clients after completing a Provet Pay transaction. The system handles delivery without requiring manual intervention from staff, ensuring clients always receive their payment confirmation promptly.

The mobile app now supports receiving incoming stock orders. Veterinary staff can review, confirm, and process deliveries directly from their mobile device, reducing the need to return to a workstation for inventory management.

Booking widget loading performance has been improved across Europe through CDN optimization. Clinics in the EU should see noticeably faster widget load times for their clients.

The booking widget and portal now support Swedish, Danish, and German languages, with regional expansions for Spain and Austria. This broadens accessibility for clinics operating across European markets.

The online booking widget now supports SMS one-time password (OTP) verification. Pet owners verify their identity via a code sent to their phone, adding an extra layer of security to the booking process.

Wholesaler integrations now support department-specific customer numbers. Clinics with multiple departments can use different account numbers for each when placing orders with email-based wholesalers.

Fixed an issue where the consultation page sometimes loaded without the tab bar until the page was manually refreshed. The navigation tabs now load consistently on first visit.