Calm and efficient: How Fauna Veterinary Clinic is revolutionizing the patient experience with Provet

“Saving five minutes per consult does add up when you have 20 to 30 a day. It helps me get home for my kids’ bath time.”

Key Provet benefits:

• Cloud-based system that supports scalable operations across future sites
• Lab, imaging, and payment workflows connected in one place
• AI Scribe that reduces documentation time and improves medical notes
• Intuitive interface that every team member can learn quickly
• Reliable performance and the flexibility to support future clinic growth

Fauna Veterinary Clinic is a family-owned companion-animal practice in northwest London that has run on Provet since it opened in 2022, using it to support longer consultations, faster end-of-day reconciliation, and less time spent on documentation.

When Punit Rawal and his spouse opened Fauna Veterinary Clinic, they were building more than a practice. They were building a different model of care, and they were doing it as first-time business owners with one veterinarian and three support staff. The vision was clear. The question was whether the operations could carry it.

What Fauna set out to build

Fauna's founding idea came out of the pandemic. "Just after Covid, we realized that veterinary care needed a change, needed to be more personal, needed that family-owned touch," Punit explains. The clinic they imagined was calm by design: a "physical journey" for pets and owners that moves from the front of the practice to the back and down to the clinical area, reducing clutter and stress. Soothing colors, homely touches, and relaxing music do the rest. "Pets like coming in, and therefore pet parents like coming in," Punit notes.

That model depends on time. While typical UK appointments last 10–15 minutes, Fauna guarantees a minimum 20-minute consultation for every patient. "With those 10 or 15 minutes extra, it allows us to build a relationship with the pet and the pet parent," says Punit. "Pet parents understand better why we're doing what we're doing and can connect clear value to our service fees."

Longer consultations are the point, but they also raise the operational stakes. With a small team running 20 to 30 consults a day, every minute lost to admin, every payment that doesn't reconcile cleanly, and every tool that doesn't talk to another tool eats into the time Fauna wants to spend with patients. For a first-time owner, the PIMS had to carry that load from day one. "The PMS was kind of the first thing that we looked at. It is the heart and the hub of the clinic. If your PMS doesn't work well, your clinic doesn't run well either," Punit explains.

He had firm requirements. The system had to be cloud-based to avoid on-premise servers. It had to integrate with the lab and the X-ray machine. And it had to be something the whole team would actually want to use. As a self-described "techie" and early adopter, Punit set a high bar: "If a user interface looks like I don't want to use it, I don't like using it. I am very picky."

Why Fauna chose Provet

After evaluating several systems, Punit chose Provet for its intuitive interface and its integrations. "Integrations with laboratory, integrations with our X-ray machine are all very important. It just saves time on other things that we could be doing to make a patient better," he says. Provet Pay handled payments, so end-of-day reconciliation took less manual work and left less room for the errors that creep in when a small team is closing up.

Punit personally led the implementation in the six months before Fauna opened, and he valued the control. "It was just me. I did everything myself. Once that was done, that was the majority of the work," he recalls.

The bigger test was the rest of the team. The learning curve mattered as much as the feature list, and Provet cleared it. "Provet is definitely less daunting to the less tech-savvy. Different people in the clinic have different pathways to achieve something, and that's great," he notes.

From there, the team layered in Provet's AI tools. AI Scribe captures the consultation in real time and generates structured notes in the medical record. Clinical staff review each summary before it's saved to the record.

What changed day to day

The clearest gain is time back in the day. The AI Scribe saves roughly five minutes per consultation while capturing details that might otherwise be missed. Across a full schedule, that adds up. "Saving five minutes per consult does add up when you have 20 to 30 a day. It helps me get home for my kids' bath time as well," Punit says.

The financial side runs cleaner, too. With Provet Pay, client payments are zeroed off immediately, and accurate debtor and creditor reports are generated in real time, so the team can close out and leave on time. "Being able to send payment requests on multiple platforms really helps," Punit adds.

The calmer operations show up in the room. The structured patient flow does what it was designed to do. "Knowing where to go rather than crisscrossing – it helps our dogs and our cats feel a bit more relaxed. All of our clients say that their pets seem more at ease here compared to previous practices," Punit says. And because the admin runs in the background, the team has room for the relationships the clinic was built on. "I know each and every patient who walks through the door by name. We've created a community of pet parents and pets," he says. Dogs often lead their owners straight in for a treat, even on a routine vaccination visit.

The model is also built to grow. Punit has ambitions for multiple locations, and he sees Provet's cloud-based foundation as the enabler. "Being cloud-based, we won't have to upgrade our servers. We can just copy and paste onto a new location."

For Punit, the verdict comes down to reliability.

"I always compare Provet to the Apple ecosystem. It just works. As a first-time business owner, you always make some mistakes, but choosing Provet wasn't one of them."

With its patient-focused design, extended consultations, and practical use of technology, Fauna Veterinary Clinic shows how care and efficiency can work together in a modern practice, giving more time back to pets, clients, and the team.

Ready to give your team more time for care? Book a demo.

Frequently asked questions

Why did Fauna Veterinary Clinic choose Provet?

Punit Rawal evaluated several systems and chose Provet for its intuitive interface, its lab and X-ray integrations, and its cloud-based setup, which meant no on-premise servers. Provet Pay handled payments and end-of-day reconciliation.

How much documentation time does AI Scribe save per consultation?

Roughly five minutes per consultation, according to Fauna. Across 20 to 30 consults a day, that adds up to meaningful time back for the team.

What is Provet AI Scribe?

Provet’s AI Scribe is a built-in AI-powered assistant that transcribes the consultation in real time and generates structured notes in the medical record. Clinical staff review each summary before it is saved to the record.

Is Provet suitable for a single-site clinic?

Yes. Fauna runs Provet with one veterinarian and three support staff at a single site. Because the system is cloud-based, the same setup can be extended to new locations without server upgrades as a clinic grows.