How Warrington Veterinary Clinic modernized care with Provet, without losing its mission

“Provet helps us focus on what matters most: delivering the best care possible while keeping the client experience at the center of our work.”

Key Provet benefits:

• Cloud-based access from anywhere, including for doctors working in the field
• Online booking and payment links that the clinic's previous platforms couldn't offer
• Switched with no downtime and stayed fully operational throughout
• New staff up and running on Provet in three days
• Ongoing weekly support from the same team, start to finish

Warrington Veterinary Clinic is a long-established practice in Pensacola, Florida that replaced an outdated server-based system with Provet, the all-in-one veterinary PIMS, going live in January 2024 with no downtime and more convenient service for clients.

When Jennifer Pack joined Warrington Veterinary Clinic as practice manager in June 2023, the clinic was well established with a loyal clientele, but ready for change. In business since 1990, it had changed hands in 2021, when a husband-and-wife team fresh out of veterinary school took over with plans for a modern practice. "In just four years," Jennifer says, "they've implemented new software, embraced AI, expanded the clinic, and renovated from front to back."

The system Warrington Veterinary Clinic outgrew

Jennifer came to veterinary medicine from outside it. She had spent more than 20 years in human healthcare, most recently as a general manager at a compounding pharmacy, and she prepared for the move deliberately. "I took what I learned there – managing workflows, staff, and operations – and applied it to veterinary medicine," she says. "Even before I started, I went into a vet tech school for a year to better understand the industry. That helped me hit the ground running."

One of her first priorities was the software. Warrington Veterinary Clinic was running a well-known server-based system that Jennifer describes plainly as outdated. "Looking at the platform itself, it felt ancient – like the 1990s. Provet was so fresh and user-friendly by comparison."

The bigger problem was access. With doctors who work outside the building, a system tied to an on-site server didn't fit how the clinic actually operates. A cloud-based platform the whole team could reach from anywhere "was very important," Jennifer explains. "Sometimes the doctors are out in the field, and they need the system at their fingertips. Other platforms we looked at didn't offer that, and integrations were limited – things like sending a payment link or online booking weren't possible. For us, offering convenience for clients was critical."

Why Warrington Veterinary Clinic chose Provet

Provet answered the two things the old system couldn't: cloud access from anywhere and the integrations the clinic needed, including online booking and payment links. Set against a platform that "felt ancient," the contrast was immediate.

The real risk was the switch itself. "We couldn't afford any downtime. Provet allowed us to continue seeing patients and managing appointments without interruption. We stayed fully operational the entire time," Jennifer recalls.

Adoption moved faster than the team expected, including among the people who had the most reason to resist it. "Staff who had never used it were up and running in three days, even though some were hesitant because they'd used the old system for years. But once they saw Provet, it clicked. The aesthetics, the usability – it just works. Training new staff is so much easier now."

Support didn't stop at go-live, which is where Jennifer sees lasting value. "From implementation onward, the team met with us weekly. They gave us homework, answered questions, and found workarounds when needed. And the relationship has continued – we speak regularly with the same people we met at the start. That continuity has been a huge plus."

What changed for staff and clients

The change clients feel most is convenience. Online booking, integrated payments, and scheduling that no longer depends on a phone call mean fewer queues and fewer frustrated callers. "Clients want convenience – they don't want to wait on hold for 20 minutes. If they can book online, it's a huge win for them and for us," Jennifer notes.

The shift from admin gives the team more time for care. "It lets us focus on patients rather than admin. We can provide high-quality service efficiently, and staff can spend more time interacting with clients and patients."

And because Provet runs in the cloud, the practice is no longer tied to one machine in one building. "The doctors and I can access the system anywhere, staff can navigate it easily, and clients experience convenience they didn't have before," Jennifer says.

Since going live in January 2024, Warrington has modernized its operations without giving up the mission it has held since 1990: accessible, personable, high-quality care. "At the end of the day, Provet helps us focus on what matters most: delivering the best care possible while keeping the client experience at the center of our work."

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Frequently asked questions

Why did Warrington Veterinary Clinic switch to Provet?

Its previous server-based system was outdated and tied to an on-site server, and other platforms the clinic evaluated lacked cloud access and integrations like online booking and payment links. Provet offered cloud access from anywhere plus those integrations.

Did switching to Provet cause downtime?

No. According to practice manager Jennifer Pack, Warrington continued seeing patients and managing appointments without interruption and stayed fully operational throughout the move.

How long did it take staff to learn Provet?

New staff were up and running in three days, including team members who had used the clinic's previous system for years.