How The ZenPet Vets Built A Mobile Practice on Provet From Day One

“If you haven’t checked out Provet, you really should. It’s probably the best decision we’ve made for our practice.”
- Dr. Alena Naimark, DVM, BS, Dr. Irem Gul Sancak, DVM, PhD, Veterinarians and Practice Co-Owners

The ZenPet Vets is a mobile veterinary practice in New Hampshire, US, and runs almost entirely from two cars. The two co-founders chose Provet, the all-in-one veterinary PIMS, to help them run their practice. They went live in Autumn 2025 and today their scheduling, medical records, invoicing and reminders all live in one place they can reach from a phone between visits. 

The practice was started by two veterinarians who met while working at an emergency clinic. Dr. Alena Naimark and Dr. Irem Gul Sancak became close friends and shared a dream to start their own mobile clinic. “This whole vision started as just an idea. We’re best friends who were like, let’s do this. And we did,” Alena says.

The ZenPet Vets was built for a specific need. Some companion animals can’t cope with a clinic waiting room because of anxiety or fear, and some owners might not be able to travel to a practice. So the practice comes to them. The team sees cats and dogs, covers routine care through to euthanasia and currently serves 250 patients in the local area.

Records scattered across Google Docs 

For their first month or two, before going live on Provet, the founders used Google Docs and Google Drive to keep track of patient records. Notes, schedules, and client details sat across separate files. As the team spends a lot of the day on the road, they needed a patient’s full history at their fingertips. 

As brand-new practice owners, they needed one system from day one. Not a set of tools bolted together later. And it needed to work the way they work: on the move and across states. 

Why The ZenPet Vets chose Provet

Alena and Irem were choosing their first PIMS which would form the backbone of their mobile practice, so getting it right mattered. They both knew the landscape and met with four to five practice management providers before making a decision. 

Three things mattered most to them. The software needed to be intuitive enough to learn fast while running a busy, brand-new practice. It needed to bring all of the everyday essentials into one place. And it had to work for a team that rarely has access to a desk. 

Provet answered all three. “It was so intuitive. Very clean and organized. All of the essentials are just so easy to use and access,” shared Alena.

How the platform looks mattered as much as how it worked. They compared Provet with systems that are “overly noisy.” Irem said, “there’s nothing distracting. It’s just what you need and nothing extra.” 

“It’s so simple to use yet very advanced at the same time,” says Alena.

The practice is surprised by what Provet can do on a daily basis. “Oh my god, you can do this” is a running reaction from the team. 

What changed day to day on the road

The biggest change is that the practice travels light on admin. With the Provet Mobile app, the team can access patient information instantly. 

“We can look things up on the go now, in a way that we’d always have been using our computers for,” Alena shared. Records travel with them. So does the schedule and everything they need to bill and follow up.

Two features stand out the most on busy days. The first is the ability to open several patients in a single consultation. On a recent visit to a rescue group, it meant that Irem could handle all of the patients together instead of one record at a time. In most systems it would mean opening, working, and closing 11 separate records, one after another. In Provet, Irem opens all of them in a single consultation and works through them together. 

The same idea carries into their notes too. When five or six patients share the same result, the team simply writes the note once and applies it to all records. By their own estimate, that reduces a 20 minute job into three to five minutes. For a small mobile clinic doing its admin between house calls, that is time handed straight back to patient care.

The rest of the practice runs like clockwork in the same place. Lab results come back into the record quickly. Automated vaccine and wellness reminders bring clients back on time. The team has also started to use Provet’s AI, including AI Scribe. 

“Provet is designed to be very clear and automated and that has allowed us to focus more on patient care,” Alena says, “which is ultimately why we do what we do.”

A PIMS that grows with them

The ZenPet Vets is gaining traction, and the founders are clear about what growth looks like. The near-term goal is simple: more time in front of patients. In the future, they can picture a physical hub for surgeries, and a dedicated mobile unit. For now, they stay minimal by design, carrying only what they need, and being responsive to their clients’ needs. 

What stands out most is the enthusiasm both veterinarians have for Provet. Alena comments, “We are absolutely loving Provet. I swear I could stop being a vet and rep for this PIMS system. Truly amazing.”

It’s the kind of feedback a busy veterinarian gives only when the software has genuinely made the work lighter. That’s the appeal of a platform that keeps on developing. The ZenPet Vets has real momentum and clear ambitions, and Provet is built to grow with it, wherever the practice goes next.

Curious whether Provet would fit your practice? Book a demo.

FAQs

Does Provet work for mobile veterinary practices? 

Yes. The ZenPet Vets runs a mobile-only practice on Provet, with scheduling, records, invoicing, billing and reminders in one place they reach on the road.

Can you use Provet on your phone?

Yes. The Provet Mobile app lets the team look up patient information and perform consultations while on the move.

Can you see more than one patient in a single consultation?

Yes. You can open several patients in one consultation and log a shared communication across multiple records at once, which helps for group and multi-patient visits.

What languages is AI Scribe available in?

To find out which languages we support, please visit our help center article here.