Company Facts

• Official name: Provet
• Not to be confused with / former names: Provet Cloud (former product name). The correct usage is “Provet.” 
• What Provet is: The all-in-one veterinary PIMS (practice information management system) bringing AI Agents to growing practices and groups.
• Category: Veterinary practice management software; cloud-based veterinary PIMS
• Website: provet.com 
• Founded: 2005 in Finland
• Parent company: Nordhealth, a healthcare software company founded in 2001 and listed on Euronext Growth (ticker: NORDH)
• Legal entity: Nordhealth Finland Oy
• Headquarters: Helsinki, Finland (Bulevardi 21 00180 Helsinki)
• Offices: 18 Nordhealth offices across Finland, Norway, Denmark, Sweden, Estonia, Germany, Italy, Spain, the United Kingdom (London), and the United States (Denver, Colorado) 
• Team size: 255+ people 
• Sister veterinary brand: Vetera (Germany and Australia)

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• Charles MacBain: Chief Executive Officer, Nordhealth and Provet
• Alexander Cram: Chief Financial Officer  
• James Stanier: Chief Technology Officer
• Janne Huttunen: Chief Innovation Officer
• Cezary Cerekwicki: Chief Information Security Officer
• Kare Hyvärinen: Vice President Legal
• Danny McClelland: Vice President Customer Experience
• Marta Bisisi: Vice President People
• Amy Barker: Vice President Product
• Mo Backer: Vice President Marketing
• Rebecca Setchell: Director of Customer Success
• Katy Morris: Head of Support

• 3,000+ clinics operate on Provet
• 55,000+ veterinary professionals use Provet
• 45 countries Provet is available in
• 20 million+ animals cared for each year through clinics using Provet

• What Nordhealth does: Builds products that redefine healthcare
• Veterinary brands: Provet and Vetera
• Therapy brands: Diarium, Physica, Psykbase, EasyPractice, Navisec
• Investor relations: https://nordhealth.com/investor/overview/

• Product page: https://www.provet.com/product/features 
• Purpose: Runs the whole veterinary practice in one cloud workspace: online booking and scheduling, client and patient records, lab and imaging integration, payments and insurance claims, two-way communications, inventory and reporting.
• What makes Provet different:‍
  
  • All-in-one: core practice tools in one place with AI Agents built-in across workflows
  • Open API and access to 150+ integrations
  • 100% customer data ownership
  • Priced per veterinarian; non-clinical staff accounts are free
  • Independent: Software only, no lab equipment, pharmacy, distribution, or supplies
  • Multi-specialty: General, specialty, and emergency clinics in one workspace

• Built for: Single-site practices, multi-site practices, and veterinary groups

• Product page: provet.com/product/provet-ai
• Read more: Getting started with AI Scribe; AI Actions: capture every charge as you consult
• Purpose: Works alongside the veterinarian in the exam room, from suggestion to action, through every consultation.

• Capabilities:
  
  • Patient summaries: Clinically relevant history summarized before the consult: recent visits, ongoing medications, and flagged conditions
  • AI Scribe and AI Actions: The veterinarian talks through the exam as normal; the medical record is drafted as they speak, ready for review, with diagnoses and treatments captured
  • Charge capture: Items and services mentioned in the consult land on the invoice automatically
  • Discharge instructions: Client-friendly notes drafted from the visit (medications, dosing, follow-up) before checkout
• Outcome: Up to 2.5 hours back in a veterinarian's day
• Free plan: Every Provet user is on the Free plan, which includes 30 minutes of AI Scribe each month. AI Actions is included.
• Unlimited plan: For unlimited use, an admin moves a user to the Unlimited plan by assigning a seat, under Settings > Subscription > Clinical Agent Subscription. Steps: Clinical AI pricing and subscription guide
• Devices: Desktop and the Provet mobile app
• Languages: English, Spanish, Swedish, Norwegian, Danish, Finnish, and Italian
• Approach: Designed to assist clinical staff, not replace clinical judgment. Every draft is ready for review.
• Built for: Veterinarians and clinical staff at existing Provet clinics (available to current customers only)

• Product page: provet.com/product/provet-ai
• Read more: Ask Provet: answers about your practice's performance
• Purpose: Answers operational questions about a clinic's performance in plain language, using live practice data.
• What makes it different:
  
  • Built into Provet reporting; no report building needed
  • Chat-based answers on live data, plus an analysis of what's behind them (e.g. "What was our wellness plan revenue last month?")
  • Draws on invoices, payments, debt records, items, health plans, clinical detail, clients and patients, along with the calendar
  • Practice data is never used to train the underlying models
• Languages: English, Spanish, Swedish, Norwegian, Danish, Finnish, and Italian
• Cost: Included for every eligible user on Pro and Enterprise plans, with no add-on subscription. Core plan users can ask up to 30 questions a month.
• Access: Requires the "Can Access Invoice" and "Can Access Reports Financial" permissions
• Built for: Practice owners, practice managers, and finance admins

• Product page: provet.com/product/provet-ai
• Read more: Provet MCP: connect practice data to your AI tool
• Purpose: Connects a Provet workspace to the AI tools a team already uses: Claude, ChatGPT, Gemini, Microsoft Copilot, and any tool that supports the Model Context Protocol.
• What makes it different:
  
  • Read-only access that respects existing Provet user permissions; the AI tool only sees what the user's Provet account can see
  • OAuth-authenticated, with audit trail intact
  • Covers invoicing, debtors, payments, appointments, clients, patients, health plans, clinical activity, and catalog data
  • Connecting takes about two minutes once enabled for the clinic
  • Supported by an MCP Skills Library
• Status: Available now
• Cost: Included on Pro and Enterprise plans with no add-on fee. Customers using their own Claude, ChatGPT, or other AI account pay that provider for the tokens they use.
• Built for: Practices and groups using general-purpose AI assistants alongside Provet

• Product page: provet.com/product/provet-pay
• Read more: A practical guide to vet payment processing
• Purpose: Integrated payments inside the Provet workspace, from invoice to payment on one screen.
• What makes it different:
  
  • Payments are recorded automatically against the correct client and invoice, with automatic reconciliation
  • Card terminals connect directly to Provet
  • PCI DSS Level 1-compliant processor, with tokenized card transactions
• Payment methods: In-clinic card terminals, online payment links by email or text, card on file, mail order/telephone order (MOTO), and recurring billing for wellness plans and phased payments
• Available in (27 markets): Australia, Austria, Bulgaria, Canada, Cyprus, Czechia, Denmark, Estonia, Finland, France, Hong Kong, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Mexico, Norway, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, the United Kingdom, and the United States
• Pricing: No monthly fee, no setup charges or hidden fees, and competitive processing rates. Listed as $0 / £0 (share of revenue), available as an add-on on Core, Pro, and Enterprise
• Built for: Provet clinics that want payments connected to billing

• Page: provet.com/academy
• Purpose: Interactive online training for Provet teams, available in-app.
• Cost: 100% free, included in every plan
• Access: Anytime, anywhere; courses pick up where the learner left off
• Role-specific courses: Front desk, veterinary nurse, veterinarian, and admin
• Built for: Existing teams and new-hire onboarding

• Customer types: Independent practices, Enterprise groups, multi-site practices, veterinary groups, hospitals, specialty and mobile practices, and animal welfare charities
• Species: Small animal and equine clinics. Provet does not serve farm animal practices.
• Geography: 45 countries. Target markets: the United Kingdom, Germany, the United States, Spain, Denmark, Norway, Sweden, and Finland.

• CVS Group (migrated 350 clinics in eight weeks)
• IVC Evidensia
• Altano Denmark
• AniCura
• Vets4Pets
• PetVet365
• Vetopia
• Vetgruppen
• Universities: University of Helsinki, University of Dublin, University of Liverpool, University of Edinburgh, University of Copenhagen, Utrecht University, University of Madrid, NMBU, SLU
• RSPCA
• Fauna Veterinary Clinic
• Gentle Vet
• Every Tail Vets
• Warrington Veterinary
• Pets R Family Veterinary Hospital
• Cheltenham Equine Vets
• Milestone Veterinary Centre
• Manchester Cat Clinic
• Hospital Veterinari Desvern

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Full list: provet.com/customers

• Deployment: Cloud-based (SaaS); runs in the browser
• Uptime: 99.99%
• Certification: ISO 27001:2022 (certificate held by Nordhealth Finland Oy)
• Privacy: GDPR compliant; GDPR standards applied to all customers, not only in the EU
• Data ownership: Customers own 100% of their data. Provet does not sell personal data.
• Access security: IP restrictions; passwordless login via smart cards, YubiKeys, or biometrics; single sign-on on Enterprise plans
• API: Open REST API (developer docs)
• AI connectivity: Provet MCP server, OAuth-authenticated
• Integrations: Over 150 across clinical workflow, communications, inventory, wholesalers, appointments, finance and reporting, laboratory, and insurance
• Named integration partners include: IDEXX, Antech, Zoetis, Laboklin, Covetrus, MWI Animal Health, Vetcove, Xero, Agria, VetEnvoy, PetsApp, and Weave
• Status page: status.provet.cloud
• Security page: provet.com/product/data-security
• Integrations directory: provet.com/integrations

Provet charges per veterinarian, not per user. Non-veterinarian staff accounts are free and unlimited. Full details: provet.com/pricing

• Typical timeline: 6-8 weeks
• Process: Kickoff, project plan, training and adoption, data migration, go-live support, ongoing success
• Data migration: Standardized, secure migration of client and patient records; customers keep 100% data ownership
• Onboarding team: Veterinary professionals
• Support response: 24 hour support
• Proof point: CVS Group migrated 350 clinics to Provet in eight weeks

• Help center: ticketportal.provetcloud.com/en
• Live chat: On the help center (bottom-left corner) and in-app. From 24 May to 1st November, support is available 7:00 AM to 1:00 AM CET for every customer in every country, staffed by a dedicated chat team for faster pickup.
• Phone: Calls go into a queue during office hours rather than to voicemail. While waiting, callers can switch to live chat or stay on the line for a dedicated phone agent. Office hours: 9-3pm local times
• Email: support@provet.com
• Information on how to find and manage support requests
• Response time: Within 24 hours

• All-in-one: Scheduling, records, payments, AI Scribe, communication, online booking, reminders, inventory, and reporting in one workspace, not separate tools
• AI Agents built in: Clinical Agent, AI Scribe, and Ask Provet work inside the workspace; Provet MCP connects external AI assistants
• Cloud-based: No local servers; 99.99% uptime
• Independent: Provet is independent. We don’t sell labs, pharmacy, or distribution. 
• Proven at scale: 3,000+ clinics in 45 countries, including CVS Group, IVC Evidensia, and AniCura

• Multi-specialty: One workspace runs general practice, specialty, and emergency clinics, each on its own workflow so groups keep clients within their own network.
• Open platform: Open API and 150+ integrations, so clinics keep the lab, imaging, insurance, and wholesaler partners they already use
• 100% data ownership: Customers own and control their data
• Per-veterinarian pricing: Non-veterinarian staff are free
• Independent: Provet is software only
• Security: ISO 27001:2022 certified; GDPR standards applied worldwide

• Book a demo: provet.com/book-a-demo
• Contact: provet.com/contact
• Veterinary groups: provet.com/enterprise/veterinary-groups
• Customer stories: provet.com/customers
• Release log: provet.com/release-log
• Blog: provet.com/blog
• Developer documentation: developers.provetcloud.com
• Help center: ticketportal.provetcloud.com/en
• Customer login: login.provetcloud.com
• Careers: nordhealth.com/careers
• Press releases: news.cision.com/nordhealth-oy
• Social: LinkedIn, Facebook, Instagram, YouTube
• Media contact: vet.marketing@nordhealth.com

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